At Zeherb, we take pride in creating premium herbal hair care products with the highest quality standards. Your satisfaction is important to us, and we’re committed to making your shopping experience smooth and worry-free.
Returns & Exchanges
We accept returns within 3 days of receiving your order.
To be eligible for a return:
- The product must be unused and unopened.
- The product must be in its original packaging.
- Proof of purchase or your order number is required.
- Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened or used products.
- Products that have been tampered with after delivery.
- Items returned without their original packaging.
- Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, we’re here to help.
Please contact us within 24 hours of delivery and provide:
- Your order number.
- Clear photos of the product and packaging.
Once verified, we’ll offer either:
- A free replacement, or
- A full refund, depending on your preference and product availability.
Refund Process
Once your return is received and approved, your refund will be processed within 5–7 working days.
Refunds will be issued through one of the following methods:
- Bank Transfer
- Easypaisa
- JazzCash
- Store Credit (if preferred)
Processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for the shipping cost of returning eligible items.
However, if the return is due to:
- A damaged product,
- A defective product, or
- An incorrect item sent by Zeherb,
Zeherb will cover all return and replacement shipping charges.
Need Assistance?
If you have any questions regarding returns or refunds, our support team is happy to help.
Email: contact@zeherb.com
Phone: +92 371 456 8193